Terms of Service

Terms of Service for Red Ket Jewellery

Welcome to Red Ket Jewellery. By accessing or purchasing from our website, you agree to the following terms and conditions.

1. General Information

Red Ket Jewellery is a handmade jewellery business based in Germany. These Terms of Service govern your use of our website and the purchase of our products.

2. Products

All items sold are handmade, which means slight variations in color, size, and design may occur. We strive to display products as accurately as possible, but we cannot guarantee exact matches.

3. Orders

• All orders are subject to availability and confirmation.
• We reserve the right to refuse or cancel any order at our discretion.
• Once an order is placed, you will receive a confirmation email.

4. Pricing and Payment

• All prices are listed in Euros (€) and include applicable VAT unless stated otherwise.
• Payment must be completed at checkout using the available payment methods.
• We reserve the right to change prices at any time.

5. Shipping

• We ship within Germany and internationally (where applicable).
• Delivery times are estimates and may vary.
• Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

• Due to the handmade nature of our jewellery, returns are handled on a case-by-case basis.
• To request a return, customers must contact us at info@redketjewellery.com within 14 days of receiving the order, stating the reason for the return.
• Returns must be approved by us before items are sent back.
• Customers are responsible for covering the return shipping costs.
• Items must be unused and in their original condition.
• Custom or personalized items are not eligible for return unless defective.
• Refunds will be processed after we receive and inspect the returned item.

7. Intellectual Property

All content on this website, including images, designs, and text, is the property of Red Ket Jewellery and may not be used without permission.

8. Limitation of Liability

We are not liable for any indirect or consequential damages resulting from the use of our website or products.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

10. Governing Law

These Terms are governed by the laws of Germany. Any disputes will be subject to the jurisdiction of German courts.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the website means you accept any changes.

12. Contact Information

If you have any questions, please contact us at:
info@redketjewellery.com

By using this website, you agree to these Terms of Service.